Ordering Hotline: +49 (0) 2431 9699 10

8.) Legal rights of withdrawal

You may return the received goods without giving any reason within 14 days. The 2 weeks begin upon receipt of this Returns Policy in writing (e.g. letter, fax, e-mail), but not before the recipient receives the goods (in the case of repeat delivery of similar goods, not before receipt of the first part delivery), and not before we have fulfilled our duty to inform pursuant to article 246 § 2 in combination with § 1 para. 1 and 2 EGBGB (Introductory Act to the German Civil Code), and our duties pursuant to § 312e para. 1 clause 1 of the German Civil Code (BGB) in combination with article 246 § 3 EGBGB. You may only exercise your right to return goods by written collection request in the case of such goods that cannot be sent by parcel service (e.g., bulky goods). To meet the deadline, it is sufficient to dispatch the goods or your collection request in time. In any case, the return of the goods is at our expense and risk. The return consignment of goods or collection request must be sent to:

Rolf van Helden
In Tenholt 47
41812 – Erkelenz
E-Mail: info(at)cea.de

9.) Aftereffects of withdrawal

In the event of effective return, the performances received by both parties shall be returned and any benefits enjoyed (e.g., benefits of use) shall be surrendered. Should you be unable to return the rendered service either in full or in part or only in deteriorated condition, you may be liable to pay compensation in this respect. When surrendering goods, this does not apply if said goods have been devalued solely by inspection - as would be conceivable, for example, in a retail outlet. Furthermore, you can effectively avoid having to pay compensation for degradation as a result of using the item for its intended purpose by not treating the goods as if they were your property and avoiding doing anything that could reduce their value. Obligations to refund payments must be fulfilled within 30 days. The 30-day period begins for you upon despatch of the goods or the collection request; for us, upon receipt.

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